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Covid 19 safety and policy

 

 

Corona Virus – Covid 19 Update


At Corfu Sunrise car rental, first comes our customers’ and team’s safety. We are following the guidance of the Greek state and health authorities and monitoring Coronavirus updates. When hiring a car from our company be sure that, we continue to keep our high standards for safety and cleanliness, plus:

-No cancellation fees.

-We force a minimum 12hours (1/2 day) gap between each rental.

-We reduce the paperwork time.

-Free change on booking dates.

-The Company follows thorough cleaning procedures for each vehicle after every rental. We are disinfecting all high touch areas in the car before and after each rental. From your keys to your steering wheel, levers, dashboards and door knobs, we make sure that anything you will be touching is disinfected before you receive your car.

-Our cleaning teams wear gloves throughout their work.

-We have implemented social distancing and a “no hand-shake” policy.

-We accept all credit and debit card payments.

-Specific guidelines have been issued by the company’s management to all employees involved in the process of vehicle delivery and collection for prevention and protection against Coronavirus based on the relevant authorities’ directions.


-All of our branches are equipped with antibacterial materials (wipes, gel) which will be available for all customers.


-In the event of a coronavirus affected client or employee involved in the day to day vehicle procedures and operations, the company has set up a process for immediate disinfection of the vehicle and facility, as well as proceeding with the relevant medical inspection of all employees that have been involved in the renting procedure.


In addition, a Crisis Management plan has been organised in the event of a Coronavirus incident in the Company’s Head Offices and branches.


It is also noted that any information with regards to possible incidents of Coronavirus are solely handled by the National Public Health Organization (NPHO) and the General Secretariat for Civil Protection (GSCP).

 

FAQs regarding my reservation

 

-What happens if I am required to self-isolate or I am quarantined following relevant authorities’ orders and cannot return a vehicle?

If this happens, please contact the location and avoid contact with the vehicle and the keys. We will arrange to collect the vehicle from a nominated address.


-What if I have contracted the virus and in possession of a Sunrise car rental vehicle?

If you have tested positive for COVID-19, we ask that you please notify the location that you picked-up the car, as soon as possible.

 

Regarding the cleanliness & hygiene of your cars


-Are you cleaning your cars any differently? Have any of your operational protocols changed?

The Company follows thorough cleaning procedures for each vehicle after every rental. Specific guidelines have been issued by the company’s management to all employees involved in the process of vehicle delivery and collection for prevention and protection against coronavirus based on the relevant authorities’ directions.

-How are cars cleaned if a renter is a confirmed or suspected of having COVID-19?

We have implemented new cleaning protocols that include removing the vehicle from circulation and disinfecting through a third party in the case where a customer is suspected or known to have COVID-19.